.ptsf-app{--pt-bg:#07130e;--pt-card:#0d1e16;--pt-card2:#10271c;--pt-line:#1e3a2b;--pt-text:#ecfff4;--pt-muted:#91aa9b;--pt-green:#57df91;--pt-mint:#8ff3bd;max-width:1080px;margin:28px auto;color:var(--pt-text);font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.ptsf-app *{box-sizing:border-box}.ptsf-hero{position:relative;overflow:hidden;padding:34px;border:1px solid var(--pt-line);border-radius:26px;background:radial-gradient(circle at 85% 20%,rgba(87,223,145,.18),transparent 28%),linear-gradient(145deg,#07130e,#0d2b1c);box-shadow:0 22px 60px rgba(0,0,0,.18)}.ptsf-kicker,.ptsf-section-head span{font-size:.62rem;font-weight:950;letter-spacing:.14em;color:var(--pt-green)}.ptsf-hero h1{font-size:clamp(1.8rem,4vw,3.2rem);margin:8px 0 10px;line-height:1.05}.ptsf-hero p{margin:0;max-width:760px;color:#bdd4c6;line-height:1.65}.ptsf-card{margin-top:16px;padding:24px;border:1px solid var(--pt-line);border-radius:22px;background:linear-gradient(180deg,var(--pt-card),#0a1812);box-shadow:0 12px 38px rgba(0,0,0,.12)}.ptsf-section-head{display:flex;justify-content:space-between;gap:18px;align-items:flex-end;margin-bottom:16px}.ptsf-section-head h2{margin:4px 0 0;font-size:1.25rem}.ptsf-section-head small{color:var(--pt-muted)}.ptsf-faq-tools{display:grid;grid-template-columns:1fr auto;gap:9px;margin-bottom:12px}.ptsf-search{display:flex;align-items:center;gap:8px;padding:0 12px;border:1px solid var(--pt-line);border-radius:12px;background:var(--pt-card2)}.ptsf-search input,.ptsf-faq-tools select,.ptsf-new-ticket input,.ptsf-new-ticket textarea,.ptsf-compose textarea{width:100%;border:0!important;outline:0!important;box-shadow:none!important;background:transparent!important;color:var(--pt-text)!important;font:inherit}.ptsf-search input{height:44px}.ptsf-faq-tools select{border:1px solid var(--pt-line)!important;border-radius:12px;padding:0 11px;background:var(--pt-card2)!important}.ptsf-faq-item{border:1px solid var(--pt-line);border-radius:14px;background:rgba(255,255,255,.015);margin:8px 0;overflow:hidden}.ptsf-faq-q{width:100%;display:flex;justify-content:space-between;gap:16px;align-items:center;text-align:left;padding:15px 16px;border:0;background:transparent;color:var(--pt-text);font:inherit;font-weight:850;cursor:pointer}.ptsf-faq-q b{color:var(--pt-green);font-size:1.2rem}.ptsf-faq-a{padding:0 16px 16px;color:#bfd1c6;line-height:1.65}.ptsf-faq-a p:last-child{margin-bottom:0}.ptsf-empty,.ptsf-login-box,.ptsf-closed-box{padding:26px;text-align:center;border:1px dashed var(--pt-line);border-radius:16px;color:var(--pt-muted)}.ptsf-login-box h3{color:var(--pt-text);margin:7px 0}.ptsf-icon{font-size:2rem}.ptsf-primary,.ptsf-ghost{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:0 16px;border-radius:11px;border:0;font:inherit;font-weight:900;cursor:pointer;text-decoration:none!important}.ptsf-primary{background:linear-gradient(120deg,var(--pt-green),var(--pt-mint));color:#06120c!important}.ptsf-primary:disabled{opacity:.5;cursor:wait}.ptsf-ghost{border:1px solid var(--pt-line);background:transparent;color:var(--pt-text)}.ptsf-new-ticket{display:grid;gap:12px}.ptsf-new-ticket h3{margin:0}.ptsf-new-ticket label{display:grid;gap:6px;color:var(--pt-muted);font-size:.76rem;font-weight:800}.ptsf-new-ticket input,.ptsf-new-ticket textarea,.ptsf-compose textarea{border:1px solid var(--pt-line)!important;border-radius:12px;padding:11px;background:var(--pt-card2)!important}.ptsf-form-status{min-height:20px;color:var(--pt-muted);font-size:.72rem}.ptsf-form-status.error{color:#ff8e8e}.ptsf-chat-head{display:flex;justify-content:space-between;gap:16px;align-items:center;padding-bottom:14px;border-bottom:1px solid var(--pt-line)}.ptsf-chat-head>div{display:grid;gap:3px}.ptsf-chat-head small{color:var(--pt-muted)}.ptsf-ticket-status{width:max-content;padding:4px 7px;border-radius:999px;font-size:.57rem;font-weight:950;background:#163426;color:var(--pt-mint)}.ptsf-status-closed{background:#302a2a;color:#c8baba}.ptsf-thread{height:min(52vh,520px);overflow:auto;padding:18px 4px;display:flex;flex-direction:column;gap:10px;scrollbar-width:thin}.ptsf-msg{max-width:min(76%,680px);padding:11px 13px;border-radius:15px;line-height:1.5}.ptsf-msg>small{display:block;margin-top:5px;font-size:.58rem;opacity:.65}.ptsf-msg.user{align-self:flex-end;background:linear-gradient(135deg,#1a5f3d,#25764e);color:white;border-bottom-right-radius:4px}.ptsf-msg.admin{align-self:flex-start;background:var(--pt-card2);border:1px solid var(--pt-line);border-bottom-left-radius:4px}.ptsf-compose{display:grid;grid-template-columns:1fr auto;gap:9px;align-items:end;border-top:1px solid var(--pt-line);padding-top:14px}.ptsf-compose textarea{resize:vertical;min-height:72px}.ptsf-chat-hint{margin-top:7px;color:var(--pt-muted);font-size:.6rem}.ptsf-faq-item[hidden],#ptsf-faq-none[hidden]{display:none!important}@media(max-width:680px){.ptsf-app{margin:14px 10px}.ptsf-hero,.ptsf-card{padding:18px;border-radius:18px}.ptsf-section-head{display:grid;gap:5px}.ptsf-faq-tools{grid-template-columns:1fr}.ptsf-faq-tools select{min-height:44px;font-size:16px}.ptsf-compose{grid-template-columns:1fr}.ptsf-compose .ptsf-primary{width:100%}.ptsf-msg{max-width:90%}}

/* V1.2 */
.ptsf-hero-chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:18px}.ptsf-hero-chips span{display:inline-flex;align-items:center;min-height:30px;padding:0 10px;border:1px solid rgba(143,243,189,.18);border-radius:999px;background:rgba(143,243,189,.07);color:#dff8e9;font-size:.66rem;font-weight:850}.ptsf-site-help-link{width:100%;display:flex;justify-content:center;padding:18px 12px 22px;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.ptsf-site-help-link a{display:inline-flex;align-items:center;gap:8px;padding:9px 13px;border:1px solid rgba(87,223,145,.25);border-radius:999px;background:rgba(7,19,14,.88);color:#dff8e9!important;text-decoration:none!important;font-size:.72rem;font-weight:850;box-shadow:0 8px 24px rgba(0,0,0,.10)}.ptsf-site-help-link a:hover{border-color:rgba(87,223,145,.55);transform:translateY(-1px)}.ptsf-site-help-link a span{display:grid;place-items:center;width:20px;height:20px;border-radius:50%;background:#57df91;color:#07130e;font-weight:950}.ptsf-faq-item{transition:border-color .16s ease,background .16s ease}.ptsf-faq-item:hover{border-color:rgba(87,223,145,.28);background:rgba(87,223,145,.025)}.ptsf-faq-q:focus-visible,.ptsf-primary:focus-visible,.ptsf-ghost:focus-visible{outline:2px solid var(--pt-mint);outline-offset:2px}@media(max-width:680px){.ptsf-hero-chips{gap:6px}.ptsf-hero-chips span{font-size:.6rem}.ptsf-site-help-link{padding-bottom:16px}}

.ptsf-top-support-link{display:inline-flex!important;align-items:center;gap:6px;text-decoration:none!important;font-weight:800!important}.ptsf-top-support-link:before{content:"?";display:grid;place-items:center;width:18px;height:18px;border-radius:50%;background:#57df91;color:#07130e;font-size:.68rem;font-weight:950}@media(max-width:760px){.ptsf-top-support-link{width:100%;padding:8px 0}}

/* V1.4 — catégories visuelles et statut support */\n.ptsf-category-cards{display:flex;gap:7px;flex-wrap:wrap;margin:0 0 14px}.ptsf-category-cards button{border:1px solid var(--pt-line);border-radius:999px;background:var(--pt-card2);color:var(--pt-muted);padding:7px 10px;font:inherit;font-size:.65rem;font-weight:850;cursor:pointer}.ptsf-category-cards button:hover,.ptsf-category-cards button.active{border-color:rgba(87,223,145,.48);background:rgba(87,223,145,.10);color:var(--pt-mint)}.ptsf-support-presence{display:grid;justify-items:end;gap:4px}.ptsf-presence{font-size:.65rem;font-weight:900;padding:5px 8px;border-radius:999px;border:1px solid var(--pt-line)}.ptsf-presence-online{color:#79efad;background:rgba(87,223,145,.08);border-color:rgba(87,223,145,.25)}.ptsf-presence-away{color:#ffd481;background:rgba(255,190,70,.08);border-color:rgba(255,190,70,.24)}.ptsf-presence-closed{color:#ff9a9a;background:rgba(255,100,100,.07);border-color:rgba(255,100,100,.22)}@media(max-width:680px){.ptsf-support-presence{justify-items:start}.ptsf-category-cards{overflow:auto;flex-wrap:nowrap;padding-bottom:4px}.ptsf-category-cards button{white-space:nowrap}}
\n/* V1.5 — CAPTCHA léger local */
.ptsf-captcha{display:grid;gap:5px;padding:10px 12px;border:1px solid var(--pt-line);border-radius:12px;background:rgba(87,223,145,.035)}
.ptsf-captcha label{display:flex!important;align-items:center;justify-content:space-between;gap:10px;margin:0!important;color:var(--pt-text)!important;font-size:.7rem!important;font-weight:850!important}
.ptsf-captcha input{width:86px!important;min-height:38px;border:1px solid var(--pt-line)!important;border-radius:9px!important;background:var(--pt-card2)!important;color:var(--pt-text)!important;text-align:center;font-weight:900}
.ptsf-captcha small{color:var(--pt-muted);font-size:.58rem}
.ptsf-compose{grid-template-columns:1fr auto}.ptsf-compose .ptsf-captcha{grid-column:1/-1}.ptsf-compose .ptsf-primary{grid-column:2}
@media(max-width:680px){.ptsf-captcha label{align-items:flex-start;flex-direction:column}.ptsf-captcha input{width:100%!important}.ptsf-compose .ptsf-primary{grid-column:1/-1}}

/* V1.5.2 — statut support cohérent avec activation */
.ptsf-presence-disabled{
  color:#ff8f8f;
  background:rgba(255,76,76,.10);
  border-color:rgba(255,76,76,.32);
}
.ptsf-presence-away{
  color:#ffbf66;
  background:rgba(255,159,28,.10);
  border-color:rgba(255,159,28,.32);
}
.ptsf-presence-closed{
  color:#ff8f8f;
  background:rgba(255,76,76,.10);
  border-color:rgba(255,76,76,.32);
}

/* V1.5.3 — texte secondaire synchronisé avec le statut */
.ptsf-support-presence small{color:inherit;opacity:.85}
.ptsf-support-presence:has(.ptsf-presence-online) small{color:#79efad}
.ptsf-support-presence:has(.ptsf-presence-away) small{color:#ffbf66}
.ptsf-support-presence:has(.ptsf-presence-closed) small,
.ptsf-support-presence:has(.ptsf-presence-disabled) small{color:#ff8f8f}